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A Better Landscaper will provide a two year limited warranty on most materials and workmanship. Garages will be covered under a five year limited warranty. The warranty will go into effect the day final payment is made or the day the job was completed, whichever comes first.
A Better Landscaper's limited warranty will cover all natural wood and stone products, however, all man-made materials such as composite and vinyl products will be covered under their own Manufacturer's warranties. Any materials that are covered by a Manufacturer's warranty are the sole responsibility of the Manufacturer, however, A Better Landscaper will cover the workmanship of the installation of said materials. All materials are visually inspected before installation but sometimes defects are not immediately apparent. After job completion, If a problem occurs and the Manufacturer deems a piece defective they will supply a replacement piece, but we may charge for labour to remove the old piece and install the new one if our workmanship was not at fault. All natural products such as wood and stone will have some natural characteristics such as knotholes in boards, pitting in stones, and small differences in colour or texture etc. These are not defects, but part of the natural beauty and character of the piece.
Warranties on workmanship include repairing, refunding or replacing items that have become nonfunctional or hazardous. Examples include but are not limited to, sagging gates, loose fence or deck boards, sinking paving stones (must be sinking by one or more inches), loose shingles or siding on garages, etc. Note: paving stones installed over a newly excavated area (excavated and backfilled less than two years ago) will not be covered due to the fact that the disturbed ground may not have finished sinking or settling.
A Better Landscaper will employ the services of Subcontractors to do work we are not authorized to do, such as electrical, natural gas, and poured concrete. All our Subcontractors are fully licensed, insured and certified, with many years of experience and excellent reputations. Any work and materials provided by a Subcontractor will be subject to the warranties offered by said Subcontractor, not A Better Landscaper.
Plants and plantings of any kind are not covered under any warranty offered by A Better Landscaper. However, we can purchase a warranty from the Supplier at an added cost, at the customer's request, before the job begins. Trees can be warrantied for $100 each and shrubs for $40 each, but there is no warranty on sod, flowers, annuals, perennials, or small plants of any kind. Please note that warranties from the Supplier only cover the replacement value of the item, not the costs associated with removal, delivery, dump fees and replanting. Warranties on trees and shrubs MUST be listed in writing on the quote and/or invoice or these items will not be covered.
Projects that require engineering will also require a City permit. Our Professional Engineer will approve and sign off on all design plans before construction and closely monitor the job from beginning to completion. All completed projects will meet and/or exceed specifications and will be signed off by our Engineer before passing an inspection by the City of Calgary. This assures the client that at least two higher powers have inspected and approved of the job, and both have agreed in writing that the project was properly constructed to code using the proper materials. This absolves A Better Landscaper of all future liability should a problem arise.
Abuse, misuse, accidents, extreme weather, ground movement or settling of any kind, acts of God etc. that occur after project completion are not covered by any warranty expressed or implied. There is no warranty on free or discounted products or services. Your account must be in good standing in order to qualify for any warranties expressed or implied. No warranty will be provided if your account is outstanding or delinquent. If you allow your account to go delinquent, you will forfeit all rights to any warranties offered even if the account is paid in full at a later date. Warranty work and/or repair work will be scheduled to commence at our earliest convenience, usually at the end of the season or the beginning of the next season. We will repair, replace, or refund the affected item(s) at our sole discretion. We will keep you apprised of the available time frames and constraints, if any.
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